Refund Policy - Ventz Store

At Ventz Store, we take pride in offering high-quality designer wear. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

Returns & Refunds Eligibility

• Items must be returned within [X] days of delivery.

• The product must be unused, unwashed, and in its original condition with all tags, packaging, and receipts intact.

• Items purchased on sale or clearance are final sale and cannot be returned or refunded.

• Customized or personalized items are non-refundable.

• Returns that do not meet these criteria will not be accepted.

Refund Process

1. Initiate a Return: Contact our customer support team at [Insert Email] or [Insert Phone Number] with your order details and reason for return.

2. Return Approval: Once your request is approved, you will receive return instructions and a return shipping address.

3. Shipping the Item: The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Refund: Once we receive and inspect the item, we will process your refund to the original payment method within [X] business days.

Exchanges

• We allow exchanges for different sizes or defects. If you need an exchange, contact us within [X] days of receiving your item.

• Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund.

Non-Refundable Items

• Gift cards

• Underwear, swimwear, and accessories for hygiene reasons

• Items not in their original condition

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. Processing times may vary. If you still have not received your refund after [X] days, contact us at [Insert Email].

Contact Us

For any questions or assistance regarding refunds, please reach out to us at:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Address: [Insert Business Address]

Thank you for shopping with Ventz Store!